Terms of Service

Sitedo is operated by Edouard in the Netherlands. KvK registration is currently pending.

Submitting the contact form does not create a contract. A contract is formed only when the customer accepts a written proposal, quotation or order confirmation from Sitedo. The accepted proposal and these Terms together form the agreement. If the proposal expressly conflicts with these general Terms, the proposal takes priority for that point.

Sitedo provides website design and development, deployment, basic SEO setup, contact-form setup, hosting management, technical maintenance, basic support, reasonable small content updates, domain-registration assistance and separately scoped database-backed features. Exact deliverables are defined in the accepted proposal.

• Setup starts from €350 and monthly care starts from €25 per month.
• Setup is normally paid 50% when ordering and 50% before or upon delivery.
• Exact prices are specified in the proposal and larger work is quoted separately.
• Domain costs are charged at actual registration cost without Sitedo markup.
• Third-party costs are separate unless expressly included.
• Invoices are payable within 14 days unless another deadline is agreed.
• Monthly care is invoiced or collected using the payment method agreed with the customer.
• Sitedo may pause work or services when undisputed invoices remain overdue after reasonable notice.

• Provide accurate content and instructions.
• Confirm that supplied text, images and branding may legally be used.
• Review work and provide feedback reasonably promptly.
• Maintain access to services or accounts the customer owns.
• Keep domain-registration information accurate.
• Avoid requesting unlawful, misleading or infringing content.
• Notify Sitedo when business information changes.

• Delivery dates are estimates unless explicitly guaranteed in writing.
• One initial revision round is included in the standard launch offer.
• Additional revisions or scope changes may be quoted separately.
• Work may be considered accepted after express approval or after a reasonable review period without material objections.
• Delays caused by missing content or feedback may move the delivery date.

• Monthly care begins after launch when agreed.
• It covers hosting management, technical upkeep, basic support and reasonable small updates.
• The normal guideline is up to three quick update requests per month.
• Unused requests do not accumulate.
• New pages, redesigns, new functionality and substantial changes are separately quoted.
• No 24/7 support or guaranteed response-time service level applies unless separately agreed.
• Either party may cancel monthly care before the next billing period; cancellation takes effect at the end of the current paid period.
• Outstanding invoices remain payable.

• The customer should remain the legal registrant and owner of the domain.
• Availability and future renewal prices are controlled by the registrar.
• Sitedo is not responsible for third-party price changes, outages or policy changes outside its control.
• Sitedo may manage DNS or technical configuration on the customer’s behalf.
• The customer remains responsible for renewing services they directly own unless management has explicitly been assigned to Sitedo.

• The customer retains ownership of content, logos, trademarks and materials they provide.
• The customer grants Sitedo permission to use those materials to perform the service.
• After full payment, the customer may use the completed website for its intended business purpose.
• Sitedo retains ownership of reusable tools, templates, components, general methods, know-how and pre-existing materials.
• Third-party software remains subject to its own licences.
• Sitedo may display the completed project in its portfolio unless the customer requests confidentiality in writing.

Sitedo takes reasonable care to maintain websites. Continuous uninterrupted availability cannot be guaranteed. Maintenance, provider outages, internet failures and security events may temporarily affect availability. Sitedo may apply urgent security or maintenance changes where reasonably necessary.

Nothing in these Terms limits mandatory consumer rights or excludes liability for intentional misconduct, gross negligence, death or personal injury where exclusion is prohibited by law. Sitedo is responsible only for reasonably foreseeable direct loss caused by a proven contractual failure.

For business customers, aggregate liability is limited to the fees paid for the affected service during the previous 12 months, to the extent legally permitted. Sitedo is not responsible for indirect losses, lost profits, lost opportunities or third-party platform failures where exclusion is legally permitted. Customers remain responsible for maintaining appropriate copies of business-critical content and information.

Consumers may have a statutory 14-day withdrawal right for distance contracts. A consumer may expressly request that work begins during that period. If work begins at the consumer’s request and the consumer later withdraws, a proportionate amount may be payable for work already completed. The withdrawal right may end after full performance where the legal requirements for that exception have been met.

Mandatory consumer protections in the consumer’s country of residence remain unaffected. Withdrawal requests and complaints can be sent to contact@sitedo.eu.

Dutch law governs the agreement. The parties should first attempt to resolve disputes directly and in good faith. Business disputes fall under the competent Dutch courts. EU consumers retain any mandatory right to rely on the law and courts available in their country of habitual residence.

Updated terms apply prospectively. Material changes to an active agreement require appropriate notice and cannot retroactively remove accrued rights.